CampHawk Privacy Policy

What we collect

You can search campground availability without giving us anything. What we collect depends on what you choose to use:

• Using the app without an account. The app gives your device a random identifier so it can keep your watches and any subscription you buy. We never ask for your name, email address or phone number to do this.
• A free account (optional). If you create one, we collect your email address. If you choose to receive text alerts, we also collect the mobile phone number you provide.
• Your watches and favorites. The campgrounds, dates and preferences you save, so we can check them for you.
• Push notifications. If you allow notifications, a push token for your device, so alerts reach it.
• Purchases. Whether you have a subscription, which plan, and the transaction reference from your app store or Stripe. We never receive your card details.
• Location. An approximate location from your network to center your first search, and your precise location only if you tap to search near you. Neither is stored.
• Diagnostics. Crash and performance reports, so we can fix problems.
• Abuse prevention. When the app creates a new identifier, we keep a one-way hash of your network address for one hour to limit automated sign-ups, then delete it.

On the website, we also record which main steps of CampHawk your account has reached (for example running a search, opening a campground page, or viewing our plans) and when, so we can see where people get stuck. We record only the step, not what you searched for.

We do not use your data for advertising, we do not track you across other apps or websites, and we do not sell it.

How we use it

We use this information only to run CampHawk: to check the campgrounds you watch, to deliver the alerts you ask for, to provide the subscription you bought, and to keep the service working. Your email and phone number are used solely to deliver the campsite availability alerts you request and to operate your account. We do not send marketing messages.

Text messaging

Text alerts are strictly opt-in: you receive them only if you enter your mobile number in your account settings. Message frequency varies with campsite availability — typically at most one message per campground watch. Message and data rates may apply. Reply STOP to any message to opt out, or remove your number in account settings at any time. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and text-messaging originator opt-in data and consent are not shared with any third parties, except for our SMS delivery provider (Twilio) solely to send the messages you requested.

Sharing

We do not sell or share your personal information. Data is processed by the service providers that run CampHawk solely to provide the service: hosting (Vercel and Fly.io), database (Supabase), sign-in (Clerk), email (Resend), text messages (Twilio), push notifications (Firebase Cloud Messaging), payments (the app stores, Stripe and RevenueCat), maps and place search (Mapbox), and crash reporting (Sentry). Each of them may use it only to provide their service to us, and must protect it at least as carefully as this policy does.

Keeping and deleting your data

We keep your information for as long as you use CampHawk. You can remove your phone number, turn off email alerts, or delete watches at any time. To delete everything, go to Settings in the app or on the website and choose Delete account (or Delete my data if you use the app without an account). This removes your watches, alert history, saved campgrounds and account from our systems right away. You can also ask us to delete it by emailing alerts@camphawk.app.

Deleting your data does not cancel a subscription bought through an app store. Cancel it in your store account settings.

Contact

Questions: alerts@camphawk.app